These are some of the mostly commonly asked questions about our practice, the care we provide, and the direct primary care model.
Direct Primary Care, or DPC, is a model of healthcare that puts patients first by getting rid of the red tape that constrains traditional practices. How? It's simple: we don't accept insurance, and – believe it or not – this actually saves you money in the long run.
You won't have to pay a co-pay for office visits or routine physicals. Also you'll be able to avoid many visits altogether by sending your questions directly to us via email and text – something you won't get from a traditional practice. We've negotiated amazing deals for prescription medications, blood tests, X-rays, and MRI/CT scans on your behalf. If we had contracts with insurance companies, we would be legally obligated to charge higher prices.
More importantly, since you are getting all this amazing care from us, you can cut way back on your insurance premiums. Most DPC patients find a high-deductible, low-premium insurance plan so they're covered in the case of a major health issue. But leave the rest of your healthcare to us.
Of course. Everyone benefits from a service tailored directly to them. That’s why we offer truly custom healthcare. We’re here for you if you're sick or hurt, but we also help you proactively maintain good overall health. Every visit with us will be thorough, relaxed, and as long as you need to address your health concerns. The longer you're our patient, the more we learn about your health and lifestyle, and the better we can help you maintain that health.
The terms are often mistakenly used interchangeably, but they are not the same. Both DPC and concierge practices charge a periodic fee, however, under the concierge model, this fee only gets you access; that is, it doesn't actually cover any of your care. Instead a concierge practice still bills insurance for your visits. Under DPC, your visits and other care are included in your fee, plus you're provided with other incredible benefits like wholesale pricing for labs and radiology studies, in office testing and medications included in membership, as well as, direct digital communication with your provider, and all the rest.
Here’s a few articles that profile the Direct Primary Care approach to medicine:
The fee covers excellent primary care with no copay. This includes the following: annual wellness exams, sports physicals, school physicals, chronic care office visits, follow-up visits, basic office procedures and treatment of acute illness or minor injuries, all with minimal wait times in the office. The fee also covers direct communications with your provider: phone, text, video chat or email.
Our patients will also have access to discounted pricing on labs, special treatments, and procedures not included in the membership fees. These discounts are only applied for patients with active memberships in our clinic!
For starters, having such unprecedented direct access to your provider will help you to avoid hospitalizations and specialty referrals in many cases. However when those types of care are required, we will certainly continue to work with your hospitalist during your hospital stay as well as work closely with any specialist. Depending on the level of care and the sorts of expertise required, we may rely on those specialized caregivers to manage your treatment. See the about section for information on catastrophic coverage options!
Yes. We are happy to accept the children of our enrolled clients. See our pricing page for details.
Of course! Provider access is one of the greatest benefits of the direct primary care model. Because illness and injury do not respect regular office hours, you may call, text, or email your physician whenever you need.
Of course – this sort of care is "baked in" to the DPC model. Because you'll have your provider's email and phone number, you can reach out to us whenever you need, wherever you are. Many illnesses can be diagnosed and treated with a simple conversation. We’ll also locate the nearest pharmacy and order the medications most appropriate for your circumstances.
We maintain high standards of patient privacy. We will never provide your health information to any third party unless you specifically ask that we do so.
At the time you receive services and charges will be applied to your preferred method of payment.
We expect to have an open, honest, respectful relationship with you. If you have voiced a complaint that we cannot satisfy together, we will gladly allow you to terminate your membership with a 30 day notice. See patient agreement for full details.
Yes! We waive enrollment fees for businesses enrolling more than 3 employees and provide discounts on the monthly membership fees. Its a great option to provide additional benefits to your employees which helps improve retention, productivity, and missed time from work!
Yes! We have add-on options available for dental care with our partner. These memberships are offered at very reasonable monthly rates in our C3 Plus package. Reach out for more information!
No, fortunately for both you and us. Perhaps the most critical distinction in our model of care centers on a direct, personal relationship between you and your provider. That directness carries over to our business model as well. You might use your auto insurance to fix a smashed fender or other major damages. But you'd never use it to get an oil change (or pay for gas!). For some reason, health insurance is currently being used for the equivalent of oil changes for humans - routine physicals, office visits, simple blood tests, and minor procedures. This just doesn't make sense.
We forgo insurance payments in order to save our patients from the arbitrary, intrusive decisions that come with using insurance. Charging a direct monthly fee frees us from the typical contractual agreements that prevent non-DPC physicians from offering wholesale prices on laboratory tests, imaging, and medications.
Yes, we take care of any patient regardless of your insurance situation. Since we work completely outside of the insurance system, none of the billing for care here is eligible for insurance reimbursement. However, we recommend that everyone have insurance coverage, which is still important in the event of a major health issue.
Yes! We recommend our patients continue a major medical plan with a high-deductible and health savings account. If you experience a major health issue, you will still need insurance to help cover it. We’re happy to refer you to insurance representatives who can help customize an insurance plan to your specific needs.
No, at this time, due to government regulations we are unable to accept Medicare patients. Please contact our office to be placed on a wait list if you are interested and we will notify you when we are able to provide care!
As the Affordable Care Act was being drawn up, several providers worked very diligently to insert into the health reform bill a clause that allows for Direct Primary Care practices like ours to be a legal option under the health reform bill. Once the health exchanges open in October, many people will understand that a Direct Primary Care practice is an approved option.
In short, the best option for many patients will be an “exchange qualified” major medical type plan combined with a Direct Primary Care provider like our practice. This combination will save the maximum amount of money, while also allowing for a maximum amount of health care for patients.
The Direct Primary Care practices have the ability to decrease the cost of insurance by 30-50%, thus eliminating the need for ObamaCare-style regulation because we can make health insurance affordable again.
You may want to check with your human resources department regarding the use of Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs) as possible payment options for your membership. If you are unable to use these funds to pay for the membership fee directly, there is a good chance that you can still use your HSA/FSA as reimbursement for certain services provided through our office.
Unfortunately, no. Your retainer is not yet defined as a "medical expense" in most states and as such is not deductible. Please confer with your tax consultant to clarify tax consequences in your particular circumstances.
At this time we are not offering pellet therapy. I do offer full hormone evaluations for both men and women and prefer to treat hormones with other forms of bio-identical hormone therapies such as oral, topical, and injectable medications.
Primary Care covers a wide variety of conditions but some types of conditions that are best managed by a specialist include:
Both of these areas of practice are holistic in nature and address each patients unique needs comprehensively. The practice of integrative & functional approaches takes the lifestyle habits of a patient into consideration. The provider works to treat the whole person rather than just the disease or the symptom. The mind, body, and soul of a patient are taken into consideration to promote healing and well-being. Integrative & functional providers use a combination of modern healthcare practices to diagnose and treat a patients. Often they incorporate vitamins, supplements, and other complimentary modalities into the treatment plan to help address general wellness and address root causes of symptoms.
We treat all kinds of common everyday problems like colds, flu, strep, rashes and injuries. We also treat more complicated long term medical problems like adult diabetes, high blood pressure, high cholesterol, erectile dysfunction, hormone imbalances, and thyroid disorders.
Are you ready to become a member? Great! We’re excited to have you on board. Just fill out the form to get the ball rolling and we’ll be in touch.
Still want to learn more about direct primary care or our practice? Check out our FAQ page for answers to many common questions.